Privacy Notice

This privacy notice explains how Northern Boiler Grants ("we", "us") collects and uses your personal data when you contact us or apply for a boiler grant. We are committed to handling your information lawfully, fairly and transparently under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Northern Boiler Grants is the data controller for the personal data collected through this website. You can reach us at info@northernboilergrants.co.uk, by phone on 0800 246 8135, or by post at 1 Quayside House, Sandhill, Newcastle upon Tyne, NE1 3DE.

What data we collect

• Contact details — your name, email address, telephone number and postcode.
• Eligibility information — details you provide about your household, benefits status and existing boiler.
• Property details — information gathered during a survey, such as boiler type and installation.
• Technical data — basic, non-identifying information your browser sends, such as device type, used to keep the site working.

How we use your data

We use your information to: assess your eligibility for a boiler grant; arrange a survey and installation; process your application with the relevant funding scheme and approved installers; respond to your enquiries; and meet our legal and regulatory obligations. We rely on your consent and on our legitimate interest in providing the service you have asked for, and where applicable on the performance of a contract.

Who we share it with

To deliver a grant we may share relevant details with approved installers, scheme administrators and energy suppliers involved in the funding. We may also share data where required by law. We do not sell your personal data to third parties for marketing.

The contact form

Our contact form is provided by Cognito Forms. When you submit it, your details are processed by Cognito Forms on our behalf and forwarded to us. If you use the standard form instead, your message is emailed to us via our server. Either way, your information is used only to respond to your enquiry and assess eligibility.

How we keep your data secure

We take the security of your personal data seriously and use appropriate technical and organisational measures to protect it against loss, misuse and unauthorised access. Information submitted through this website is transmitted over an encrypted (HTTPS) connection, and access to your details within our organisation is limited to the people who need it to provide the service you have requested. Where we use third-party processors such as our forms provider, we choose reputable suppliers who are themselves bound to keep your data secure and to process it only on our instructions.

Lawful bases in more detail

Data-protection law requires us to have a lawful basis for processing your information. In most cases we rely on your consent, given when you submit an enquiry or eligibility check, and you are free to withdraw that consent at any time. We also rely on our legitimate interests in responding to enquiries and operating our service efficiently, and, once you proceed with an application, on the steps necessary to enter into and perform a contract with you. Where we are required to keep records for legal, regulatory or scheme-audit purposes, we rely on our legal obligations as the basis for retaining that information.

Marketing

We will only contact you about your enquiry and your potential boiler grant. We do not pass your details to unrelated third parties for their own marketing, and we will not bombard you with unwanted promotional messages. If we ever wish to contact you about something beyond your original enquiry, we will ask for your clear consent first, and you can ask us to stop at any time.

How long we keep it

We keep your personal data only for as long as necessary to provide the service and meet our legal obligations, after which it is securely deleted or anonymised.

Your rights

Under UK GDPR you have the right to access your data; to have inaccurate data corrected; to request erasure; to restrict or object to processing; and to data portability. To exercise any of these, contact us using the details above. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

This website uses only the cookies necessary for it to function and, where embedded, those set by Cookie Forms or mapping providers. We do not use advertising cookies. You can control cookies through your browser settings.

Changes to this notice

We may update this privacy notice from time to time. The latest version will always be available on this page.

Last updated: 2026.